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Privacy Notice

We at Chocolate Cooky value the privacy interests of our customers and continue to with the updated General Data Protection Regulations of May 2018. This privacy policy explains any personal data we collect and how it is used.


Information we collect

When you create a new user account at, we collect your name and email address. If you place an order for a product that requires payment, we collect your credit card billing address, and email address on our server, but all secure details are conducted by our payment partner. If you have chosen to send products to another person we hold their name & address. Depending on your activity with us, we may also collect your online purchase history, product and company review data.


How we use the information

We will only collect and use your personal data where we have a legal basis to do so, and the information we collect will primarily be used to process orders and if necessary, to contact you regarding the status of your orders. We will only collect personal data from you when we have your consent to do so; when we need to contact you regarding your order(s); when we have a legitimate interest to do so, that doesn’t override your right to privacy; when we have a legal obligation to do so.

Data sharing

We do not share your personal information, except as described in this privacy policy. We may share your personal information with third party providers who perform services on our behalf or to ensure our business comply with legal requirements. Examples of this would include your address & payment details being shared with the payment providers and (if you use postcode lookup for your addresses) PCA Predict for purposes of fulfilling your order.. Your order details are shared with our email provider, to allow us to send order confirmation and shipment emails. 

Requesting access to your personal data

As part of the new GDPR regulations, you have a right to request access to the personal data we hold about you. If you would like to request a copy of your data, please email and we will respond to your request within 30 days. We have the right to refuse or charge for requests that are manifestly unfounded or excessive.

Requesting personal data to be erased

You have a right to request your personal data to be erased where the personal data is no longer required for processing or legal requirements. We will not erase your data as we need to maintain your transactional data for our legal obligations, but we will anonymise your records overwriting your personal data. Once this has been done it will be impossible to restore a single customer from our database.

Security of your personal information

We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss to personal data. Our website is secured by encryption so your data is not accessible when you are transmitting it.

Contacting Chocolate Cooky

If you have any concerns regarding any personal information relating to you that we are holding, please contact us directly either by using our contact page or by writing to our address shown below.

Chocolate Cooky

9 Rosehill Gardens

Crowborough Hill


East Sussex TN6 2ED

Website Analytics Information

This site uses cookies for Google Analytics only. We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

The only cookies in use on our site are for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help us improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page

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