Store Policy
Chocolate Cooky creates fresh handcrafted chocolates and we want you to enjoy them
We adhere to all current and proposed legislation. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all of the current guidelines relating to the information that we hold about you, and in order to clarify this we have a published Privacy Statement.
MAKING A PURCHASE
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept recognised credit card payments. You may make a payment over the Internet.
Credit Card Security
When the order is placed at our website, you are passed straight to our payment merchants who use globally recognised security to keep your details secure.
Product and packaging are subject to change or substitution without prior notice. If necessary we will substitute for an equal or higher priced item directly, as the majority of our orders are time critical and we may not have time to contact you. If time is available we will attempt to contact you
All orders are positively credit card sanctioned prior to despatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.
The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non United Kingdom address the appropriate exchange rate will apply.
In the unlikely event that your payment card is used fraudulently to make a purchase with Chocolate Cooky, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer
SHIPPING AND RETURNS
LOCAL
We can deliver to the local area for a standard charge of £3.10
UNITED KINGDOM
Our boxes are sent out according to standard post and packing charges for 2nd class delivery.
FULL VALID POST CODES are required for every order. If you provide an incorrect address, including the postcode, we do not accept any responsibility for a failure of an order to arrive
INTERNATIONAL DELIVERY
We offer shipment of our chocolates abroad for a small surcharge.
We do not recommend delivering our perishable products to warm countries. As we have no control the amount of time taken to delivery & over the temperature during transit and upon arrival abroad, we cannot accept responsibility for melted products if you choose to ship goods internationally.
CANCELLING YOUR ORDER
When shopping with Chocolate Cooky you may cancel your order at any time, up until 12 noon on the day you have requested that it is despatched. In the event that you wish to cancel your order, please contact us on 01892 662673
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the complete packaged item(s) to:
Returns
Chocolate Cooky
9 Rosehill Gardens
Crowborough Hill
Crowborough
East Sussex TN6 2ED
Please be aware that you will be liable for any postage costs incurred as a result of returning items to us and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.
Broken items
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All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred. If you have any concerns please contact us on 01892 662673
Security
You can have full confidence that Chocolate Cooky’s on-line ordering service is fully secure. Should you have any further questions relating to security at www.chocolatecooky.co.uk, please contact us at chocycooky@gmail.com or telephone +44 (0)1892 662673.